What behaviours of trial staff (e.g. being friendly) result in improved retention?

  • “But I think one of the main reasons people stay involved is because of the warm, personal style that myself and my colleagues try to use when meeting people.” (Frontline staff or other staff involved or invested in trial retention (e.g. Research Nurse, Trial Manager, regulatory or oversight role such as Sponsor or Research Director))
  • “When conducting trial visits any staff involved in interacting with a patient should introduce themselves, explain the basics of what they will do before they do it and be friendly- important for retention. The human interaction aspect can be overlooked and rushed.” (A trial methodologist)