What influence does the relationship between trial staff and participants have on retention?

  • “From our experience, personal contact between the Research Nurses and participants helps maintain the relationship, and helps participants feel ‘part of something’. Personal relationships between research staff and research nurses, and between research nurses and participants is the glue that holds trials together.” (Frontline staff or other staff involved or invested in trial retention (e.g. Research Nurse, Trial Manager, regulatory or oversight role such as Sponsor or Research Director))
  • “The relationship with the site and especially the nurses is key to the loyalty that helps with retention.” (A trial methodologist)